All products sold by Anytime T-shirts LLC are personalized items. Once an item has been personalized it can no longer be returned or refunded. An example of this is a customer purchases 25 T-shirts with the Johnson Family Reunion May 14th 2014 printed on them. We can not resell these t-shirts to anyone else therefore we will not be able to accept a return on them. In the event the customer received an order with a misprint or damage to it Anytime T-shirts LLC will absorb all costs to replace the order with a corrected order. Misprints or damaged items must be reported to Anytime T-shirts LLC within 5 days of receiving your order. Any claims for misprinted or damaged orders made after 5 days will not be accepted.